If you are the part of a call center industry, you must be a happy person if you are allowed to have your favorite food at your desk. In reality, a very few call centers give you the freedom to enjoy you delicacies at your work-station. There might be a lot of such incidents where calling agents are seen fighting with their boss for not letting them have their snacks or burgers while working. Giving the green signal for the food lover is logical only if the employers follow the ethics of eating without disrupting the working process involved in carrying out effective BPO services.
Problem Faced by Call Centres!
Permitting food for the calling agent is not a big issue. But, if the agents do not follow some discipline in their passion, a lot of problems can occur naturally. For example, having food that contains curry, gravy or sticky elements can cause disorder in the workstations. Having chocolate or any fizzy drinks can spoil the keyboard or the headsets and hence can be a serious breakdown of communication process. In addition, there are several cases where employees are seen wasting a lot of their time resulting to a lesser productivity in their work. Last but not the least; the edibles can leave some nasty smell that can cause imbalance in the surrounding workstations.
What should be the type of eatables?
There may be a great variety of eating habits that can vary from employees to employees. It is very hard to make a common routine that can actually make them happy. Therefore, it is recommended that the meals and drinks that are served or allowed to eat do not hamper the health.
Some of the usual eatables that have remained the best choice:
- Fruit and fiber bars
- Energy drinks (water, herbal tea)
- Breakfast bars
- Liquid vitamin
- Amino acid energy supplements
Foods with the above mentioned category are scientifically proven healthy and resultant. The call center services followed by big BPOs often goes through a schedule that includes long sitting hours, continuous engagement over telephone and no body movement. In these aspects, it is very essential to guide the employees how to maintain a food style that causes little health hazards and zero physical dis-orders.
Today, BPOs have undertaken various food policies that benefit the employees and the overall performance of the processes they work upon. Using subsidized canteens, quality aspects and environmental consciousness have become a part of most of the work cultures of MNC. A good food culture always supports the employees to perform their tasks in an outstanding manner. Good food keeps a control over the health and thus has the potential to motivate the workers to produce effective results with a smile on their face.
Have you ever gone through a situation where a beautiful music was being played while your call was being put on hold during the transfer process to the desired extension? You must be delighted to wait as the music must have been suiting your ears. The waiting becomes more enjoyable if you listen to your favorite song during the hold process. This Music On Hold process is a very pleasant way to engage the customer on hold without letting him/her to end the actual call. Music On Hold is a powerful marketing tools that build a professional image in front of your customers. This technique helps to entertain their callers when they are on hold by playing Music Backgrounds and Voice Messages of different kinds. In addition, it allows the caller to acquire some vital aspect about your business in manner that they were hardly aware before doing a call.
Customers and clients can establish an ethical relation, only when the communication process tends to be friendly and responsive. If a customer is waiting for a long period of time, it is very natural he/she would disconnect the call or start calling them gain after sometime. But, practically speaking, a customer will never revert if a direct ignorance is shown in the very first attempt. Therefore, to retain that customer, it is essential in your part to engage him through any process with some innovative mediums.
The requirement for a professional and entertaining approach to telephone messaging gradually entered a new phase and companies could not stop anymore to promote their services through the audio marketing programs. The playback of sensible business services acted like a tool that not only explains their services with a direct approach but also to make the customers feels that the business organization is taking interest for them.
But one important fact is that, “How do you select a special message or music theme that can attract a customer to hold for long?” The simple solution is by taking the copyright from the original labels and using it for your customers. This process is generally applicable with payment policies as per the rules and regulations notified by the Copyright Act. If you want to escape this situation, it is always advisable to make any jingle with a customized message that can be developed by any production house. This option is considered to be safe and you have the advantage of delivering the best promotional tips and suggestions as per your company requirements.
Music on hold creates company’s goodwill in a better way. Customers with a pleasant humor will always be connected to the organization and retain their relationship for a longer period of time. The music themes for your organization can be subscribed from numerous Internet libraries and can be changed regularly as per your choices. Therefore, it is finally recommended that the royalty of a music theme should be owned from a reputed music house which can subsequently engage the customer on hold without creating any annoyance with the customers. It is also a great support to the IVR technology with a complete assurance to keep customers quiet and informed.
The progress of a business organization completely depends upon the consumers. Therefore, it is very important for the organizations to understand the consumer response approach and their reaction to improve their marketing strategies. Customer response happens to start when a firm starts selling their product and services and people call back to know any internal issues.
The response process can be related to multiple segments. It can be carried out in the following approaches:
- Order Fulfillment
- Query Resolution
- Product Inquiries
- Order Taking
- Response to Inquiry or Feedback
- Subscription Services
- Pre-Sales Post-Sales & Order Fulfillment
- Documentation & Payment Queries
- Post-Sales Product Support
The inbound call centers across the globe are carrying out diverse methods to cut down on the discrepancies that are associated with inbound calling services. Call center outsourcing can actually provide with a better approach to the Customer Relationship Management (CRM). The customer response therefore needs a close importance that allows to have a better relationship with the existing clients but also to set a clear road for the future. Customer response through inbound call centers has a lot of advantages and acts as a pillar for building a competition with the business competitors and provides them with regular updates about a product or service.
The main advantages of through inbound call center:
1. There is a better satisfaction, customer retention and loyalty by responding to all customers’ queries promptly and effectively. The scope to communicate positive messages become easy and allows them to resolve any matter with the help of delivering scripted messages to satisfy them.
2. It is convenient for understanding consumers and their intentions which in turn can transform the basic consumer response into important matters for product development or research methodologies. In addition, it is also useful to compile customer information to point main issues that ensures business success.
3. The support to a promotional strategy is a key advantage of customer response. As the communication is directly approached, it helps in the better understanding of the marketing messages and encourages extraordinary result for the promotional activity.
Offshore the call center servicesthat help to build a position that not only make you stand away from your competitors but also to have a deep knowledge about the present consumer trend. A better relation with consumer can be really helpful to develop your marketing goals and reach the target community effectively.
To-do list is the common procedure followed by individuals having very busy schedule. This is a very old concept and allows any person to perform efficiently their tasks within a deadline. In the same way, this method can also be fruitful in enhancing the call center operations. The proper usage of a to-do list for call center agents not only show effective results but also help them to take active responsibility in the professional environment.
There are certain activities that need to be ranked before taking any action. Therefore, the customer care agents have to be very focused about the importance of any work and how to tackle it without any complication. A to-do list acts a s a best friend in this aspect. If a habit is made, then it is likely possible that all the vital tasks of a call center operation will complete within time and agents can dedicate their extra time on their personal development skills like training, quality monitoring and others. The management of call center should give a serious eye on the first call resolution, Average Handle Time, Service Level Agreement and shrinkage.
It is also important to follow-up certain activities to maintain efficiency in the scheduled hours. Some of these can be important emails, the case study, follow-up, after-call work, and forum and knowledge base reviews. Al these tasks may take long time and therefore to complete these activities a proper listing of to-do work needs to be completed at the initial level. For example, shrinkage activities fit suitably on an agent’s to-do list.
In this aspect, the role of supervisors and managers matters a lot. A proper communication process through e-mails and reminders cannot only help the agents to prepare but also to keep themselves aware of the priorities.
The call center agent’s to-do list essentially provides various pathways for call center outsourcing so that the results are always productive. A major part of shrinkage activities can be reduced with a perfect construction of to-do list. Call center operations can be easily balanced with the help of innovative tools for time management that can result to reach a level where the services become exceptionally qualitative.
The developing nations in the world are widely influenced by the customer relations services that are mainly offered by the BPO industry. The growth of this sector has not only helped the business companies extend their reach to the potential clients, but also to add positive vibe in the client satisfaction approach. With the call center activities, it is merely possible to have a proper understanding of the requirements and how to solve out the discrepancies that raised from the traditional marketing strategy.
Bluechip Callcenter is a prominent name in the customer service industry that is dedicated to assist a wide section of business sector to have a better increase in the sales figure. Driven by the support of a huge manpower and sophisticated technology, we have excelled this service industry field by offering a wide series of customer relation services that has become mandatory in banking, retail, transportation, telecommunication, IT industry, logistics and many others. Our approach to guarantee market leadership has motivated to take care of the clients by offering them with the best contact center solutions, implemented with the new-age technology.
With vast experience over a decade in this industry, we have successfully proved to remain at the top position while delivering the inbound call center services, web enabled call center, CRM call center services, telemarketing solutions and phone contact center services. We are ready for the next generation marketing that will allow to manage the business processes efficiently. The use of innovative methods in the business processes enhances significant benefits in terms of reduction in operational costs, rise in efficiency level, constant user experience and self-evident Return On Investment (ROI).
We are facilitating diverse industrial sectors by offering customized call center answering services that are beneficial to keep a track record with the clients. With this service, the relation is always maintained at a personal level and the potential customer loves to take the advantages of services that the company is providing. The use of the best telecommunication devices in the phone answering call centers ensure better quality and service to a partner round the clock.
Bluechip Callcenter is dedicated to offer contact center services at the most competitive prices. We are a CISCO based organization with its headquarter at Seattle, USA. We guarantee 100% customer satisfaction to our partners and further state that our customer relation services are specially innovated to define the business goals, using the most recent marketing tools.