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E-mail Support

Email is one of the new channels of communication that has emerged as a result of technological advancements. Today, most of the consumers have an email account and use internet based services on a daily basis. The use of email services has been extensively adopted by organizations as it creates a perfect communication channel for them. We, at Bluechip Call Center, offer outsourced email support services to clients and help them manage all the email correspondences and communications with their customers.

Outsourcing Email support services to us could help you shed off the burden of email services and give you ample time to focus on your core business functions. Our contact center in New Jersey America and India are fully capable of handling high volumes of emails and calls.

Product or Service Inquiries
The growing demand and influence of ecommerce on the current generation has made it a hot option for organizations who wish to grab each and every opportunity of making a sale. A quick and attractive reply to a product or service can make the sale happen without any further effort. However, the real problem occurs when the volume of inquiries is too large to handle for organizations. Outsource product or service inquiry email handling to us and we will manage them for you at very nominal rates.

Order Taking/Fulfillment
Email transactions and communications are considered better than telephonic conversations as there is a proper proof of each and everything with both the parties. This makes it a great medium for order taking and fulfilment. Well managed and accurate order taking services can increase the level of customer satisfaction and recurring customers. Bluechip Call Center offers outsourced order taking services that are based on proven strategies and globally recognized methodologies. This helps us in serving the order fulfilment needs of our clients who come from varying industry domains.

Feedback/Response to inquiry
Apart from the product inquiries, there are many more customer emails that come in your company's email inbox. Customers also send emails that are meant for the purpose of feedback, suggestions and response of some other sort. It is of critical value to process all these emails, get the required information from them and send the proper response for each email. We can easily manage all these emails on your behalf and make sure that all emails get properly processed.

Troubleshooting for services and products
It is much easier for customers to send an email with all the necessary information rather than explaining things over telephone. Further, emails also allow them to send attachments such as documents, scanned copies and photographs that might be required for troubleshooting the issues faced by the customer. Our email support services for troubleshooting consumer queries for various services and products can take care of all such emails on your behalf and revert back to them with appropriate responses.

Payment Inquiries and documentation
There are certain situations where the customers are required to make regular payments for certain services or products that they avail. However, it is possible that customers might forget to miss certain payments. It is the responsibility of the organization to send regular payment reminders to ensure that customers do not miss their payments. Further, they also have to send proper documentation for the required payments and the payments made. Outsourcing email support services for payment inquiries and documentations to us can help you get all these tasks managed in an efficient manner while you get ample time to focus on the main activities of your business.

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