Outsource call center

Stay Safe from Phone Frauds by Choosing the Right Call Center

According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may not be a big number in the eyes of a call center company, but from the perspective of a fraud specialist, it is quite a substantial stat. And, when we look at this stat from the viewpoint of a call center dealing in finance domain, it amounts to an average loss of approximately $0.60 to fraud per incoming call. Cumulated over a year, these trickling losses add up to millions of dollars. Quite a bewildering stat!Continue reading

Inbound call center outsourcing

Why Inbound Call Center Outsourcing Is Essential for Companies Built on a Single Product?

To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to inbound and lead generation services, companies are investing heavily in different modes of supporting their customer base. Although it is a good practice to widen one’s scope of customer support, it is not the best approach for every business. For companies that are built on a single product, inbound customer services are way more important than other support mediums. Especially, for a single-product company that is looking to achieve greater financial rewards and at the same time keep its customers happy, inbound call center outsourcing is crucial.Continue reading

outsource call center services

Importance of Artificial intelligence in Customer Service

Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of technologies and domains that are progressing ever so quickly after AI infusion. According to Delolitte, 56% of technology, media, and telecom enterprises are expected to invest in artificial intelligence. Customer service industry has also started using AI-powered technologies. Companies that are employing AI have a higher rate of customer and employee satisfaction than those who are staying away from it. Hence, it makes good business sense to outsource call center services to a company that utilizes AI.Continue reading

Outsource-Customer-Care

Outsource Customer Care to 24×7 Vendors and get satisfied Customers

When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well you treat your customers or how polite you are to them; they will leave you if you are not available when they need you the most. Therefore, you should always outsource customer care to 24×7 vendors who understand the importance of timeliness.

Businesses should consider taking some risks when allowing employees outside the organization to communicate directly with their target and existing consumers when deciding to outsource contact center operations. Due to the fact that practically all companies work hard to be customer-oriented, there is a strong need to exercise prudence while outsourcing crucial company processes.

A corporation should always take the history and reputation of the service provider into consideration before picking Call Center Outsourcing vendors for crucial customer care support. Along with considering the reputation of the outsourcing service provider, one should also assess the breadth of the qualified resources that are available from that provider.

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Outsourcing Back Office Services

Kill the Paperwork and Be More Useful by Outsourcing Back Office Services

When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential utilities like electricity, water and gas to people comes with a huge responsibility, which might necessitate outsourcing back office service to perform large amount of paperwork. Any contamination of goods supplied or long-term disruption of service can lead to a violent response from the general population. Hence, companies in utility sector have to cope with myriad of rules and regulations imposed by regulatory bodies. There is absolutely no breathing room when it comes to following rules as regulatory bodies pay special attention to every function that takes place within this industry.

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