{"id":427,"date":"2012-11-07T09:55:24","date_gmt":"2012-11-07T09:55:24","guid":{"rendered":"http:\/\/bluechipcallcenter.com\/blog\/?p=427"},"modified":"2021-02-26T12:50:03","modified_gmt":"2021-02-26T12:50:03","slug":"evaluation-criterion-for-call-center-agents","status":"publish","type":"post","link":"https:\/\/www.bluechipcallcenter.com\/blog\/evaluation-criterion-for-call-center-agents\/","title":{"rendered":"Evaluation Criterion for Call Center Agents"},"content":{"rendered":"

Contrary to the popular notion, a good call center<\/strong><\/a> agent is not just someone who speaks fluently in global neutral accent of English. There are many other criteria which constitute a successful call center agent. At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out one.<\/p>\n

The results are declared by the end of this December, so this is the time when everybody is speculating about who is going to bag the trophy this time. Well, in the interest of transparency we are disclosing the criteria of our evaluation.\"Evaluation<\/a><\/p>\n

So anybody who desires the trophy can choose to excel in these few spheres, and make themselves a contender for the award:
\n<\/strong><\/p>\n

<\/a>Handling Time<\/strong>
\nAgents will be evaluated on the basis of their time management skills while performing customer care services<\/a>. Agents, who are able to resolve the issues quickly and promptly, will score higher than those who consume more time to resolve customer\u2019s problem. The handling time automatically impacts the number of calls an agent answers. If your time taken per call is lesser, you will be able to receive\/ make more calls. And this will count as a positive point!<\/p>\n

Callback Rate<\/strong>
\nIf the same customer is calling again and again, it indicates that the customer wasn\u2019t satisfied in one interaction. This will count as a negative point, as the agent was not able to satisfy the customer completely. So you should ensure that you are able to deliver one call resolution and 100% customer satisfaction!<\/p>\n

Customer Feedback<\/strong>
\nAs is the policy by BlueChip, we often seek feedback directly from customers about the agent\u2019s performance, and share the same with our clients also. This time, these scores earned by each agent will be added up.
\nThese three are the fixed criteria. Apart from this there will be special scores given by seniors in the quality management.<\/p>\n

Let\u2019s see who wins the annual award this time. The agents still have two months to make-up and improve their scores!<\/p>\n","protected":false},"excerpt":{"rendered":"

Contrary to the popular notion, a good call center agent is not just someone who speaks fluently in global neutral accent of English. There are many other criteria which constitute a successful call center agent. At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-427","post","type-post","status-publish","format-standard","hentry","category-call-center-industry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"Evaluation Criterion for Call Center Agents","description":"At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out one.","canonical_url":"https:\/\/www.bluechipcallcenter.com\/blog\/evaluation-criterion-for-call-center-agents\/","robots":"max-image-preview:large","keywords":"call center agents,call center services,call center,call centers,call center outsourcing","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"en_US","og:site_name":"New Jersey Call Center - Contact Center Support Blog |","og:type":"article","og:title":"Evaluation Criterion for Call Center Agents","og:description":"At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out one.","og:url":"https:\/\/www.bluechipcallcenter.com\/blog\/evaluation-criterion-for-call-center-agents\/","article:published_time":"2012-11-07T09:55:24+00:00","article:modified_time":"2021-02-26T12:50:03+00:00","article:publisher":"http:\/\/www.facebook.com\/Bluechipcc","twitter:card":"summary","twitter:site":"@bluechipcc","twitter:title":"Evaluation Criterion for Call Center Agents","twitter:description":"At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out one.","twitter:creator":"@bluechipcc"},"aioseo_meta_data":{"post_id":"427","title":"Evaluation Criterion for Call Center Agents","description":"At Bluechip, we have an annual award to honor the best performing call center agent. This award is sought out one.","keywords":[{"label":"Call Center Agents","value":"Call Center Agents"},{"label":"Call Center Services","value":"Call Center Services"},{"label":"Call Center","value":"Call Center"},{"label":"Call Centers","value":"Call Centers"},{"label":"Call Center Outsourcing","value":"Call Center Outsourcing"}],"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2021-08-03 23:08:36","updated":"2025-06-08 00:08:52","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"

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