Order Processing / Order Taking
Order processing services
include all the tasks that are involved from the stage when a request for an order is received till the final delivery of the product or service is done. It includes answering the calls of customers, taking their orders, filling the required information in the system to get the order placed, sending it to the inventory for processing of order and keeping customers informed about the order delivery.
It's a long and complex process which requires proper communication skills, analytical skills, computer skills and customer handling skills. However, being a non-core business function, organizations usually lack the resources and skills that are required for conducting these tasks. The best course of action for organizations is to outsource order taking services
to an offshore call center outsourcing vendor and let them handle these tasks.
We, at Bluechip Call Center
, have helped many of our clients with their order taking requirements and have provided them business oriented outsourced order taking services. We maintain a large pool of well trained and experienced order processing experts who can be deployed on client projects in a very short span of time. Further, we provide our agents with all the latest technologies and equipments that they might need for completing order processing tasks.