Bluechip Call Center provides a wide range of top-notch value-based offshore outsourcing solutions for diverse business requirements of its global clients. Our strength lies in our vast pool of expert resources having huge experience and specialization in their particular domains and holding multiple skills. Further, our proven working process, subject matter expertise and expertise in people management enables us to deliver most well aimed and focused services to our clients.
Some of the offshore services we offer are:
To make sure that best outsourcing solutions are provided to our clients, we provide our resources with a highly productive and performance boosting working environment where they can deliver their best performance.
Parameters that define our support delivery process:
We understand the importance of having a precise and updated knowledge base for delivering effective outsourced call center services.
- The first step in this direction is analysis of queries made by customers and coming up with reasonable and satisfactory answers for each and every segment
- Next, we regularly update the knowledge base to ensure that the information provided to customers is accurate and latest.
- It is also important that customers are provided quick responses in a cordial manner. We conduct regular research and analysis to make sure that our responses are delivered in the most appropriate manner.
Whether our clients require call center support or IT services
, we ensure that proper customer analysis is conducted to gain insight into the requirements as per customer point of view.
- Feedbacks from customers are tracked on a regular basis through various tracking tools. Whether it is a positive feedback or negative feedback, it is properly compiled for analysis.
- Next, these feedbacks are thoroughly analyzed to gain useful information that can help our clients understand their customers.
- This information is then provided to our clients who can easily use it to clearly understand their position in their particular industry.
We, at Bluechip Call Center , believe that our success depends upon the success of our clients. We provide guaranteed performance to our clients for each and every service that we offer to them.
- Our CISCO based IP network and communication systems enable us to provide smooth and uninterrupted outsourced customer support services to our clients.
- QA teams ensure delivery of flawless services and error free solutions. Both automatic and manual testing procedures are implemented to make sure that error free solutions are delivered to clients.
- Performance and quality are continuously analyzed and evaluated to enhance the level of customer satisfactions and growth of our clients business.