Outbound Call Center Services FAQ
1. How do your callers react when people slam their phones, which is typically the case?
Outbound calling is recognized as a challenging task because the receiver of call may be hostile and may hang up. But we train all our Call Center Executives in soft skills and the art of being unaffected by such imminent bitterness. Our Call Center executives truly believe in being polite and courteous come what may, not just because they aspire to become good professionals, but good human beings.
2. Can you give me guaranteed business growth with telemarketing?
After capturing your expectations, we give our telemarketing team the estimated business which they have to generate. Our telemarketing is highly self-driven because our organization has a policy of rewards and recognition for the performing Call Center Executives. Telemarketing team has delivered each time, and sometimes exceeded the expectation of our clients in generating the business.
3. What is the quantum of leads that you will generate for my business?
The quantum of leads is directly proportional to the quality of database that you provide. A huge number of leads can be generated if persuasive calls are made to relevant persons. Our team of callers is driven to fetch profits for you, as it directly translates into incentives for them.
4. How do I know that the market survey which you did for me is authentic?
Our market research shall be systematically documented as well. We keep complete record of the call and the response. At any given point, you may cross check on our process.
5. What is the guarantee that your Call Center Executive will not botch up my appointment schedule?
We have a system in place to feed and catalogue all the appointments. The Call Center Executive has to update these entries, which the Supervisor also scrutinizes independently. So chances of any mismanagement are minimal, and in fact we will ensure that you have a hassle-free experience of maintaining your appointments.
Do you have any more questions?
For more information, contact us at +1.888.385.8953