Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…
Customers are the most important members of a business, whether it is small or large. They are sources of revenue…
A modern buyer is far more conscious than before and seeks detailed information about a outsourcing service. In the absence…
Over the last decade, the number of companies that use a call centre outsourcing vendor has increased considerably. Setting up…
Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents…
To welcome 2013 in our own style, we have given a special theme to our party on the 31st of…
Hundreds of our employees are having a common recurring dream these days. All of them are dreaming about their moment…
Beware of Call Centers! They can be a scary place. Most of the call centers outsourcing vendors are in offshore…
Customer behavior is forever changing. And accordingly the methods of customer service as well. Earlier in the days of yore,…
Attending phone calls is no mean task. You have to be calm and polite throughout as you answer largely similar…