Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was mostly run as an in-house process with companies making huge investments in their in-house department. However, over a period of time, companies realized that spending huge sums of money on their in-house venture was simply too much. Hence, with the emergence of India and other developing countries as the hub of call center outsourcing services,Continue reading
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more pressure is there on the secretaries or the designated staff to ensure that not even a single call goes missing. Not all businesses are financially strong enough to ramp up or down their operations at a moment’s instance to meet this emerging requirement of businesses. There are times when the call-handling requirements are high and there are times when they are low. A small to medium scale business simply cannot afford to have too many idle employees on its payroll. This is why one needs to outsource customer care and employ appointment scheduling services from accomplished companies.Continue reading
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies out there that are promising to change the way businesses are carried out these days. The same is true for the call center industry with so many promising analytics solutions available in the market that can be used for improving day-to-day call center operations. However, most companies which carry out their call center operations in-house remain unaware of such tools. This is the main reason why they struggle to manage their workforce and (the biggest disadvantage) are unable to learn how to improve their business operations from customer contacts.Continue reading
To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to inbound and lead generation services, companies are investing heavily in different modes of supporting their customer base. Although it is a good practice to widen one’s scope of customer support, it is not the best approach for every business. For companies that are built on a single product, inbound customer services are way more important than other support mediums. Especially, for a single-product company that is looking to achieve greater financial rewards and at the same time keep its customers happy, inbound call center outsourcing is crucial.Continue reading
Friendship is a beautiful thing. When you become friends with someone, you start treating them differently. Small mistakes are ignored and big mistakes are corrected, not ridiculed. The day-to-day interactions are done from the heart and not the mind. Come to think of it, everything becomes better with friends.
In the competitive world of today, friendships are a rarity, almost non-existent. But what if I tell you, it is possible to make friends despite all the challenges. It is still possible to inculcate the emotion of friendship in your customers. Friendships can still be created if you outsource customer care to a call center that provides 24/7 support.Continue reading