To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to inbound and lead generation services, companies are investing heavily in different modes of supporting their customer base. Although it is a good practice to widen one’s scope of customer support, it is not the best approach for every business. For companies that are built on a single product, inbound customer services are way more important than other support mediums. Especially, for a single-product company that is looking to achieve greater financial rewards and at the same time keep its customers happy, inbound call center outsourcing is crucial.Continue reading
Friendship is a beautiful thing. When you become friends with someone, you start treating them differently. Small mistakes are ignored and big mistakes are corrected, not ridiculed. The day-to-day interactions are done from the heart and not the mind. Come to think of it, everything becomes better with friends.
In the competitive world of today, friendships are a rarity, almost non-existent. But what if I tell you, it is possible to make friends despite all the challenges. It is still possible to inculcate the emotion of friendship in your customers. Friendships can still be created if you outsource customer care to a call center that provides 24/7 support.Continue reading
Email marketing is a vital element of the twenty-first century. It is just one of the most useful techniques of on-line marketing available today, with an exceptionally substantial Return on Investment (ROI) irrespective of the business that you’re in. Whenever your marketing aligns with the needs of the customer, a sale happens. Outsourcing email marketing and support has been a common practice in India.