Do More Than Just Solve Customer Queries by Using Exceptional Customer Service Vendors

Posted on April 16, 2019April 16, 2019 by Administrator

More often than not, a customer service agent is happy if he is able to solve a customer’s query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.

According to a report by the International Customer Management Institute, only 60% of calls receive a resolution in the first attempt, which means almost half of the customers are left disappointed. Looking at this stat, a company running a call center may think about enhancing FCR (first call resolution) and make it its top priority; however, that is not the right approach. Agreed, FCR plays a major role in customer satisfaction, but it is – not by all means – the only key to satisfaction.Continue reading→

3 Reasons Why You Should Never Underestimate Data Entry Back Office Support Services

Posted on April 1, 2019April 1, 2019 by Administrator

Most businesses realize the potential of back office tasks but are unable to do justice to them due to many reasons. It could be because of lack of resources, expertise or simply lack of time. However, when we consider the importance of back office tasks especially data entry services, no reason is good enough to overlook something so important.Continue reading→

Make a Difference to Your Brand Image with Innovative IVR Solutions

Posted on March 28, 2019March 28, 2019 by Administrator

Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via voice and DTMF (Dual-Tone Multi-Frequency) tones generated by a keypad. But, it is much more than that, as without it the whole call center operation can go haywire. Although it is possible to get your hands on generic IVR solutions, they do not do justice to the brand image of a company. Hence, it is advised that you should utilize IT outsourcing services for IVR solutions.Continue reading→

Inbound Call Center Services: The Face of Business Operations

Posted on March 25, 2019March 25, 2019 by Administrator

Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the brand, might have heard good words from their neighbors but they actually never get to interact with the decision makers who supply them with their products and services. The closest they ever come to reaching the business owners is through the delegated workforce tasked with responding to customer contact – inbound call center services.Continue reading→

Outsource Customer Care or Miss Promising Business Opportunities from Your Clients

Posted on March 19, 2019March 26, 2019 by Administrator

Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more pressure is there on the secretaries or the designated staff to ensure that not even a single call goes missing. Not all businesses are financially strong enough to ramp up or down their operations at a moment’s instance to meet this emerging requirement of businesses. There are times when the call-handling requirements are high and there are times when they are low. A small to medium scale business simply cannot afford to have too many idle employees on its payroll. This is why one needs to outsource customer care and employ appointment scheduling services from accomplished companies.Continue reading→