To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to inbound and lead generation services, companies are investing heavily in different modes of supporting their customer base. Although it is a good practice to widen one’s scope of customer support, it is not the best approach for every business. For companies that are built on a single product, inbound customer services are way more important than other support mediums. Especially, for a single-product company that is looking to achieve greater financial rewards and at the same time keep its customers happy, inbound call center outsourcing is crucial.Continue reading
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of technologies and domains that are progressing ever so quickly after AI infusion. According to Delolitte, 56% of technology, media, and telecom enterprises are expected to invest in artificial intelligence. Customer service industry has also started using AI-powered technologies. Companies that are employing AI have a higher rate of customer and employee satisfaction than those who are staying away from it. Hence, it makes good business sense to outsource call center services to a company that utilizes AI.Continue reading
Friendship is a beautiful thing. When you become friends with someone, you start treating them differently. Small mistakes are ignored and big mistakes are corrected, not ridiculed. The day-to-day interactions are done from the heart and not the mind. Come to think of it, everything becomes better with friends.
In the competitive world of today, friendships are a rarity, almost non-existent. But what if I tell you, it is possible to make friends despite all the challenges. It is still possible to inculcate the emotion of friendship in your customers. Friendships can still be created if you outsource customer care to a call center that provides 24/7 support.Continue reading
When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential utilities like electricity, water and gas to people comes with a huge responsibility. Any contamination of goods supplied or long-term disruption of service can lead to a violent response from the general population. Hence, companies in utility sector have to cope with myriad of rules and regulations imposed by regulatory bodies. There is absolutely no breathing room when it comes to following rules as regulatory bodies pay special attention to every function that takes place within this industry.
In modern businesses, outsourcing has emerged as a great tool for reducing costs and enhancing the quality of service. Initially, outsourcing was primarily used for customer support services, however, now it is extensively used in other fields as well. Off late, there has been an inclination of businesses to outsource their administrative tasks to offshore companies. This change has come about due to globalization and enhanced security of data.Continue reading