A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of…
Many companies run call centers in-house, while others prefer to outsource call center to third-party vendors. Outsourcing is a great…
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Outbound calling can be a tricky proposition for any business. The fact that people generally don’t like to be disturbed…
Money making is the main purpose of any business. Similarly, the main purpose of outsourcing has always been reducing costs…