Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Outbound calling can be a tricky proposition for any business. The fact that people generally don’t like to be disturbed…
Money making is the main purpose of any business. Similarly, the main purpose of outsourcing has always been reducing costs…
Innovation plays an important role in the development of businesses. However, innovation is only useful if it solves a particular…
According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may…