Don’t get confused by the title of this blog post. ‘Once in a blue moon’ was the name of a…
Beware of Call Centers! They can be a scary place. Most of the call centers outsourcing vendors are in offshore…
Humanity hasn’t been able to measure everything. There is no machine which can calculate the honesty of a person. There…
Customer behavior is forever changing. And accordingly the methods of customer service as well. Earlier in the days of yore,…
Attending phone calls is no mean task. You have to be calm and polite throughout as you answer largely similar…
There was a debate on one of the Google hangouts on the topic – “Will Technology Kill the Call Center?”…
You have to conquer the market. You have to expand your empire. In more ways than one, your business is…
None of us likes to work on holidays, yet everybody expects their customer care center to be working on a…
The big picture seems to be changing. Small is the new big. Or at least here at BlueChip! The numbers…
Every business which needs a service to just basically receive their phone calls gets confused whether should they go for…