Have you ever thought that your in-house call center can do better? Are you unsure about meeting new requirements posed…
For most CEOs and CFOs, back office work is not on their priority list. It comes as no surprise, given…
Running a business in today’s world is filled with many challenges. The complexity of performing a range of tasks while…
Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was…
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for…
More often than not, a customer service agent is happy if he is able to solve a customer’s query on…
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many…
Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of…
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the…