In today's modern era, the market is flourishing day by day and to remain competitive, it is essential to offer…
Inbound call centers are a crucial component of modern-day business operations. They perform the most important task i.e., keep customers…
The world has changed quite a lot in the past two years due to the Covid-19 pandemic. This crisis situation…
Customer attrition is one of the biggest reasons for business debacles. Companies that fail to stop customer turnovers often fail…
A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of…