Over the last decade, the number of companies that use a call centre outsourcing vendor has increased considerably. Setting up…
Today, customer is the king and it is necessary for organizations to treat their customers in the same manner. Organizations…
The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide…
Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…