Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…
It has been rightly said that customer is the king as customers have the power to both make you and…
Delivering higher levels of customer satisfaction is a necessity for call center services providers and they try to implement every…
Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents…
The end goal for each Agent who works at our customer support inbound call center is – complete customer satisfaction.…