Don’t get confused by the title of this blog post. ‘Once in a blue moon’ was the name of a…
Beware of Call Centers! They can be a scary place. Most of the call centers outsourcing vendors are in offshore…
Humanity hasn’t been able to measure everything. There is no machine which can calculate the honesty of a person. There…
Customer behavior is forever changing. And accordingly the methods of customer service as well. Earlier in the days of yore,…
Attending phone calls is no mean task. You have to be calm and polite throughout as you answer largely similar…