To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to…
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of…
When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well…
When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential…
In modern businesses, back office outsourcing has emerged as a great tool for reducing costs and enhancing the quality of…
Ever wondered about the difference between CRM and call center software? If you thought both were different names for the…
Nothing diminishes the value of a product worse than bad customer service. You can have the best product in the…
Having worked with a call center early in my career, I believe I am a lot more sensitive while talking…
Email marketing is a vital element of the twenty-first century. It is just one of the most useful techniques of…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…