Are you an entrepreneur or do you manage a small business? If yes, you are aware of the value of…
Maintaining a connect with customers is very important for business advancement. In today’s world, the expectations of customers are very…
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…
Every business which needs a service to just basically receive their phone calls gets confused whether should they go for…
The performance level of a team is matter of great concern for many business establishments. Especially, when it comes to…