Maintaining a connect with customers is very important for business advancement. In today’s world, the expectations of customers are very high. They want their suppliers and service providers to be always available, no matter what the time or situation. Therefore, it makes sense to have an outside team looking after your call answering department. Not only does this allow you to cater to your clients after office hours, you also free up your in-house work force for other important tasks. Outsourced call answering services can become a major business asset and solve a lot of your business troubles with ease.
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used at major call centers for measuring efficiency. We, at Bluechip CallCenter , also use it extensively, in collaboration with various other metrics, at our delivery center for measuring our performance.
Every business which needs a service to just basically receive their phone calls gets confused whether should they go for an IVR or for a Phone Answering Service.
Deciding which is better of the two isn’t as easy as it seems, because you would get a list of advantages and disadvantages for both the kinds. If you surf the internet, then typically you would find that those articles which favor IVR are posted by IVR service providers, and those articles advocating Phone Answering Services are typically written by its service providers. So essentially these articles are written to further vested interests!
The performance level of a team is matter of great concern for many business establishments. Especially, when it comes to a call center industry then the service level of a team will completely depend upon their style of working. The performance of a team in the telemarketing services industry can face a great challenge to meet the deadlines and thus there is a probability to show poor effort while meeting the company demands. Let us discuss some of the symptoms that determine the poor output of a team in a call center industry.