Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for…
More often than not, a customer service agent is happy if he is able to solve a customer’s query on…
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many…
Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of…