According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may…
To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to…
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of…
When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well…
When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential…