The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide…
Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…
It has been rightly said that customer is the king as customers have the power to both make you and…