One of the major problems faced by agents working in a call center outsourcing company is the background noise. Management…
Trainer explaining the nitty-gritty of a Process, Agents questioning, nodding, jotting down simultaneously, there is never a dull moment in…
The customer service representatives (CSRs) are the main pillars that establish the construction of a sturdy call center. The individual…
The rising cost of the technology infrastructure and demanding labors in the developed nations have forced many prime businesses to…
Call center industry blooms only with the qualitative service and the services can only be better when the BPOs hire…