How to Minimize Absenteeism in Call Center ?

8 Simple Ways to Reduce Absenteeism in Call Centers

One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is something that affects the whole business functioning as well as the services. Call centers handle some of the most critical business processes for their clients and hence, they have a lot of responsibilities. Excessive and regular absenteeism of agents could have a negative impact on the client process and hurt their business badly.Continue reading