Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via
With so much of work being outsourced to offshore vendors, it has become necessary for organizations to ensure that they are partnering with the right outsourcing vendor. The boom in the outsourcing industry has resulted in a huge rise in the number of call center service providers. Not all these vendors offer high quality services. You might end up outsourcing your services to someone who isn’t able to deliver expected results.