Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying that scripts are evil or bad would be wrong. There were no scripts when the first dialers came and the agents had to respond to the callers as soon as they picked up the call and then move forward with the call. It didn’t mattered what type of caller was on the other end, the agents handled each caller without any scripts and they did pretty well then. However, today scripts have made it easier for call centers to deliver quicker and better customer services.Continue reading
Category Archives: Call center industry
Customer is The King
It has been rightly said that customer is the king as customers have the power to both make you and destroy you. In today’s tough competitive environment where the numbers of substitutes for a particular product or service are too many, organizations can not afford to lose their existing customers due to poor customer services.
And the winners are….
Besides being the night for celebrations, 31st December is also the Award night at BlueChip Callcenter. The Employees of the year, Team of the Year were announced.
Lights, Camera and Diwali at Bluechip Callcenter
Called as the ‘festival of lights’, Diwali is one of the most celebrated Hindu festivals. Everybody dresses up in new clothes, lights up lamps and candles, decorates their house, and savours on sweet delicacies. The legendary fable says that the Hindu Lord Ram had returned back to his kingdom after triumph over the evil demon Raavana. A lot of crackers are also burst on this occasion, and the sky is lit with fireworks.Continue reading
The best Offshore Call Centers Destination
India has been the front-runner in the BPO and Call Center industry. It has served the top brands of the world and helped them expand business by ensuring customer satisfaction and retention. This infographic will tell you succinctly why India has been the reigning service provider for IT and ITES. And why clients from across the globe trust India when they are looking for an offshore call centers vendor.
Whether outsourcing is better than having an in-house call-center or whether offshoring is better than having a call-center within your country, are subjects of different subsequent debates. Watch this space for our next in series.
