Call Center Outsourcing Trends that will Dominate 2016

Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing environment. This industry witnesses multiple new trends and technologies which allows it to grow as per changing demand of the market.

Some trends which are expected to be prevalent in 2016 are discussed below.

Voice biometrics

Usually, the user identity-related verification takes a long time which may frustrate the end-consumers. The voice biometrics will ensure that verification process is done passively thereby saving time of consumers and ensuring fraud prevention. Call center outsourcing firms need not to apply some sophisticated technology to implement voice biometrics.Continue reading

9 Upselling and Cross-selling strategies for every business

Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques.

Let’s first understand what exactly is meant by upselling and cross-selling.

Cross-selling is generally defined as selling an extra item to the customer along with the main product that customer is already buying. On the other hand, upselling refers to influencing the customers to purchase an item which is of higher value than the original product that customer was planning to purchase. Often, these terms are used interchangeably but they have distinct meaning.

If done strategically, these can improve the sales of the business and can help in achieving the targets more quickly.Continue reading

Small Businesses That Should Hire Call Centers

Generally, call centers are known to reinforce the relation between the clients and the company.

small business call center solutions

The call centers mainly have two broader types of service. First is based on handling queries and solving customer complaints related to a product or service.

Second is related to generating sales for a specific service or product by calling potential clients.Continue reading

Lights, Camera and Diwali at Bluechip Callcenter

Called as the ‘festival of lights’, Diwali is one of the most celebrated Hindu festivals. Everybody dresses up in new clothes, lights up lamps and candles, decorates their house, and savours on sweet delicacies. The legendary fable says that the Hindu Lord Ram had returned back to his kingdom after triumph over the evil demon Raavana. A lot of crackers are also burst on this occasion, and the sky is lit with fireworks.Continue reading