How to Reduce Absenteeism in Call Centers

One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is something that affects the whole business functioning as well as the services. Call centers handle some of the most critical business processes for their clients therefore they carry a lot of responsibilities. Excessive and regular absenteeism of agents could have a highly negative impact on the client process and hurt their business badly.

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Should Call Centers Use Scripts or Not?

Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying that scripts are evil or bad would be wrong. There were no scripts when the first dialers came and the agents had to respond to the callers as soon as they picked up the call and then move forward with the call. It didn’t mattered what type of caller was on the other end, the agents handled each caller without any scripts and they did pretty well then. However, today scripts have made it easier for call centers to deliver quicker and better customer services.Continue reading

Customer is The King

It has been rightly said that customer is the king as customers have the power to both make you and destroy you. In today’s tough competitive environment where the numbers of substitutes for a particular product or service are too many, organizations can not afford to lose their existing customers due to poor customer services.

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Lights, Camera and Diwali at Bluechip Callcenter

Called as the ‘festival of lights’, Diwali is one of the most celebrated Hindu festivals. Everybody dresses up in new clothes, lights up lamps and candles, decorates their house, and savours on sweet delicacies. The legendary fable says that the Hindu Lord Ram had returned back to his kingdom after triumph over the evil demon Raavana. A lot of crackers are also burst on this occasion, and the sky is lit with fireworks.Continue reading