Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying that scripts are evil or bad would be wrong. There were no scripts when the first dialers came and the agents had to respond to the callers as soon as they picked up the call and then move forward with the call. It didn’t mattered what type of caller was on the other end, the agents handled each caller without any scripts and they did pretty well then. However, today scripts have made it easier for call centers to deliver quicker and better customer services.Continue reading
It has been rightly said that customer is the king as customers have the power to both make you and destroy you. In today’s tough competitive environment where the numbers of substitutes for a particular product or service are too many, organizations can not afford to lose their existing customers due to poor customer services.
Besides being the night for celebrations, 31st December is also the Award night at BlueChip Callcenter. The Employees of the year, Team of the Year were announced.
India has been the front-runner in the BPO and Call Center industry. It has served the top brands of the world and helped them expand business by ensuring customer satisfaction and retention. This infographic will tell you succinctly why India has been the reigning service provider for IT and ITES. And why clients from across the globe trust India when they are looking for an offshore call centers vendor.
Whether outsourcing is better than having an in-house call-center or whether offshoring is better than having a call-center within your country, are subjects of different subsequent debates. Watch this space for our next in series.