The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide range of new communication channels and mediums for us. SMS, email, web chat and social media are among the most common modes of communication that have evolved with technology in the last decade. Organizations have also grabbed this opportunity and have started providing customer support services on these channels.
The end goal for each Agent who works at our customer support inbound call center is – complete customer satisfaction. We at Bluechip Callcenter adopt our self-developed model to accomplish this goal. Our methodical approach makes it simple for the clients to understand how our call center solution will ensure best customer satisfaction levels. We share our model with you, so that you may know the various factors that lead to a satisfied, delighted and loyal customer.
As 2012 draws to an end, we are now drafting our resolutions for the coming year. We at Bluechip Callcenter consider each resolution as an infallible commitment. Though already we are following most of what we are penning down as part of our resolutions, but reiterating helps.
You have to conquer the market. You have to expand your empire. In more ways than one, your business is like a kingdom. But never mistake the business owner as the ruler. The customer was, is and will always be the king!
Customers determine whether your business will be able to sustain or will it sink. Your customer base is directly proportional to your market share. The retention of your customers is what survives your business. And referrals from customers make your business rocket up.
So the remote control which decides whether your business will boom or go bust is in the hands of the customers. And definitely the person with the controls is the most powerful one. So no doubts here that the customer is indeed the king!
The next question is how do you please your emperor and ensure that you never earn the king’s wrath?
We at Bluechip Callcenter know the answer to this question. Serving as the inbound call centers for customer care department of various enterprises since so many years has taught us the secret to keep the king happy. Yes it is a prized secret, but we wouldn’t mind dropping some hints as we want every business kingdom to prosper and every king to feel happy after all. And the secret is – Listen to your king!
If the king wants to say something, then lend your ears. And don’t forget what your king told you. Always follow it. If the king wants something, then deliver it. If the king asks something, then answer it. If the king has an issue, resolve it. You ought to listen to everything your king says, always.
This is what the call center Agents at Bluechip customer care services do on the behalf of your business. We listen to your customers and answer their queries, solve their problems and ensure complete customer satisfaction and happiness.
So the mantra for expanding your business kingdom – All hail the customer!
And to seamlessly execute our client’s project, we had to hire additional 65 persons. And now with 65 new kinds of smiles, 65 new kinds of thinking brains and 65 new kinds of personalities amidst us in office, we are surely a richer, happier and more exciting workplace.Recruiting these 65 was however a rigorous process. For an entire week, there were hundreds of aspiring candidates in the office daily. With their resume in hand, dressed in formal ironed clothes, bright young men and women thronged our office as the news of vacancies in BlueChip spread.We have a strict ‘no fresher’ hiring policy. Anyone with three months of relevant experience would do, but not someone fresh out of college. The reason is that we want them to have prior idea of how a workplace is, what are the skills expected and what is the decorum expected from you.
We also want them to appreciate more how BlueChip is different from the rest of Call Center employers. And it seems the world already knew about what makes BlueChip as the best employer. Our weekly fun and refreshment activities, our air-conditioned cab pick-up and drop facility and the nutritious and delectable meals served to our employees were amongst the many reasons why people considered BlueChip as a desirable workplace.
But most importantly, BlueChipis the place to be if you want to climb up to the top rung of the ladder. We are one of the only organizations which lay emphasis essentially on Internal Job Promotions.Here an ordinary Call Center Agent can rise up to the level of a Quality Analyst within one year. All our Quality Supervisors have been former Agents as we do not follow the policy of importing our Managers from outside, but we let the leaders rise from within the grassroots. Every Agent who demonstrates leadership and organization skills is rewarded with suitable promotions. We are also renowned as one of the only Call Centers where the present Chief Operating Officer had initially joined the company just as an Agent.This is why whenever we announce a vacancy at BlueChip, hundreds of candidates turn up. To cherry-pick the best employees from this lot is a task taken care of by our HR team.
They first give every candidate a basic test of English to evaluate their grammar and comprehension. It mostly has multiple choice questions wherein synonyms, antonyms are asked, and sentences have to be completed with words of appropriate tense.The test also has passages to test the comprehension skills.Next test is an auditory test, where we play an audio file of 10 minutes long which has sentences and a blank time for a person to jot down what they just heard. This lets us know whether the candidate can also listen and understand along with speaking English. As many times there are people who can manage to speak American accented English, but cannot understand what is being said when an actual American is speaking. After the scores of these two tests are calculated, only those who qualify the cut-off are called the next day. Then there is a one-on-one interview session with one person from HR team and one Quality Manager of the Call Center Services.Only those who can make it through all these rounds, finally join the BlueChip family.
We congratulate the lucky and talented 65 young and dynamic people into our family. We welcome them and wish them lots of growth and success!