IVR Solutions

Make a Difference to Your Brand Image with Innovative IVR Solutions

Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via voice and DTMF (Dual-Tone Multi-Frequency) tones generated by a keypad. But, it is much more than that, as without it the whole call center operation can go haywire. Although it is possible to get your hands on generic IVR solutions, they do not do justice to the brand image of a company. Hence, it is advised that you should utilize IT outsourcing services for IVR solutions.Continue reading