Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents who communicate directly with customers. The responsibility of these agents is directly on these team leaders therefore it is necessary that they are well skilled and productive.
We, at Bluechip Callcenter, are well aware of this fact and implement various proven strategies to make our team leaders more productive. Here are some of the things that we do to enhance their productivity.
The Ownership of the Project:
We give the ownership of the projects to the team leaders who are handling these projects. This develops a sense of responsibility in them and makes them feel important in the organization. Such a feeling automatically motivates them to produce better results.
Defining The Role:
Another thing that we have noticed is that most of the team leaders are not able to understand their role properly, and this affects their productivity. This happens because their role is not properly defined by the management. We make sure that the role of each team leaders is defined properly and communicated to them.
TL development Programs:
We also conduct various development programs that are aimed at developing leadership skills and other soft skills in team leaders. The more they are trained, the more productive they become.
Exposing To Technologies:
We train our agents on all the latest technologies that are relevant to their work. The familiarity with latest gadgets and technologies enables them to work more efficiently. Further, they are also able to help agents when they have any problem while working on these technologies.
These are some of the things that we do to make Team Leaders more productive at Bluechip Callcenter. If you have any suggestions that could help us in further enhancing their performance and productivity then please share them with us through your valuable comments.