- Inbound Call Center Services
- Outbound Call Center Services
- IT Services
- Chat Support Services
- Email Support Services
- Backoffice Support Services
- Dedicate agent/team
- Share agent/team
- Blended agent/team
- Why Outsource Call Center Services?
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HistoryWith each passing day, we have crossed a milestone in the Call Center Services. Our driving force to achieve excellence has propelled us ahead of all our counterparts in the industry. We syndicate our vision of growth with the growth for our clients. And as a result, in a short span of less than a decade, we have earned a reputation in the industry, trust of our clients and loyalty of our proficient employees. The chronology of our growth is:
2013 - Commenced operations in domestic market of providing Direct Marketing Campaigns and Promotional Selling to teleshopping business enterprises
2013 - Service provider to the leading e-commerce website of USA for catalogue order processing and graphics designing
2011 - Expansion of infrastructure facilities by acquiring additional 2,600 square meter 4 multi storey building with 800 work stations, adjacent to the corporate office location.
2010 - Service Provider for the most distinguished multimedia company of USA. We provided them with Inbound Call Center Services as well as implemented various IT enabled software solutions.
2009 - Service Provider for a Telecom giant to provide Inbound Call Center Services for their customers. Infrastructure expansion with acquisition of a 2,400 square meter four floor multi-storey building with 1000 work stations of Dell and HCL powered by CISCO's network.
2009 - Service provider for the leading Telecom Company of USA for developing and maintenance of an integrated IT enabled OSS Billing Solution
2008 - Forayed into Website Design and Graphic Arts creation. Emerged as a leading outsource company for aesthetic designing
2007 - Implementation of Border Gateway Protocol (BGP) at our Call Center, making our infrastructure top notch amongst the industry. With BGP, no call inbound call will ever be disconnected and a 100% customer call receiving rate is guaranteed
2006 -Service Provider to the leading online retail company of USA for holistic maintenance of their back end. We provided crucial IT enabled support in their order placement, billing and procurement processes.
2005 - Branch office established in the city of Seattle, Washington, USA. The office commences operation in web research for clients in USA, UK. We become the service providers of chat support with over 100 Call Center Executives to the English-speaking community of Netherland, for a leading corporate.
2004 - Started operations in a complete end-to-end CISCO IP based call center, with 300 work stations. Renowned as the premium service provider of shared Outbound Call Center Executives to many small and medium business enterprises.
Call Center Services
Delivering highest level of customer satisfaction through latest infrastructure and communication systemRead More
Call Center Services
Quality controlled outbound call center services ensure timely and accurate delivery of work solutions & servicesRead More
Offering a wide range of IT services and solutions to fulfill even the most diverse business requirementsRead More
Offering quick, instantaneous and effective Email support services to help clients reach maximum customers...Read More
Prompt and accurate chat support services to provide well guided solutions to our client's customers.Read More
Focus on your core activities while we complete your non-core requirements through back office supportRead More