• +1.888.398.9437


E-mail Support FAQ

What is the guarantee that you will not send an improper or inaccurate email from our enterprise email id?
Replies for most of the common e-mail queries would be drafted in advance with your approval on the contents of the mail. In case, a unique e-mail query comes up, then we shall first bring it to your notice with a suggested reply from our side. However, we shall not send any unique reply without your prior approval.

What will be your response time for one email?
For the common emails, which have a pre-drafted reply ready, our response time is maximum 10 minutes. For the emails which require a unique reply, we require a prior approval from you. After your approval, we will take time of maximum 10 minutes to respond. We have also set 24 hrs as the maximum time in which to obtain an approval from you and respond. We will ensure that response to no email is ever delayed beyond a day.

Can you provide e-mail support and chat support simultaneously?
Yes. These two services can be offered to you as a combined package; however each has its own cost. We encourage unifying of services. We can also offer you call center support combined with e-mail support.

I don't receive too many e-mails, but I have to send a lot of e-mails to customers. Can you provide me e-mail support for this?
Yes. E-mail support includes both replying to queries and also sending out reminders, promotional e-mails to customers or a database. We provide solutions in e-mail marketing as well.

Is my e-mail data secure with you?
Yes. We have very strong privacy policies in our organisation, including non-disclosure agreement with all our employees. We have disabled all USB ports in workstations and have a CISCO based secure IP network. We value your data and guard it with utmost care.

Want more information?
contact us at +1.888.398.9437
Inbound
Call Center Services

Delivering highest level of customer satisfaction through latest infrastructure and communication system

Read More
Outbound
Call Center Services

Quality controlled outbound call center services ensure timely and accurate delivery of work solutions & services

Read More
IT
Services

Offering a wide range of IT services and solutions to fulfill even the most diverse business requirements

Read More
Email
Support services

Offering quick, instantaneous and effective Email support services to help clients reach maximum customers...

Read More
Chat
Support services

Prompt and accurate chat support services to provide well guided solutions to our client's customers.

Read More
Backoffice
Support services

Focus on your core activities while we complete your non-core requirements through back office support

Read More

Follow Us: Follow us on Facebook    Follow us on Linkedin    Follow us on twitter    Follow us on Google Plus