Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for any entrepreneur. A hiring process involves inputs from various stakeholders, starting from HR department and ending on process manager. And, when you hire somebody on the payroll of your company, he becomes eligible for various benefits. apart from earning his monthly salary. It is all well and good to hire someone on your payroll for performing critical tasks like management of the front-end team or coding of main company website, but when it comes to staffing for back office outsourcing services, the decision becomes quite tricky.
For organizations that are about to expand or are working too hard to handle the plethora of tasks that come along with it, call center outsourcing is a good alternative. Call center services are the most suitable and efficient way to meet the comprehensive demands of a growing organization, regardless of the size and kind of industry segment you belong to.
The Conundrum of Staffing for Back Office Support Services
Most companies deem back office outsourcing services “not very important” for their business prospects. Not only does this thinking prevent them from hiring the best employees for carrying out their back office processes, it also clouds their judgment about the back office project. Two of the biggest conundrums faced by business owners while staffing for back office support services are listed below:
Back office tasks like order processing, catalog management and data entry can go through a lean patch or hit a purple pitch, depending on the progress of a company. For example, if a company is getting new clients for its business, it would have a lot of data at its disposal that needs to be entered in a database. The same way, a company venturing into new markets would need new catalogs for accessing new customers through new channels. Both these scenarios would require an increase in back office support staff. However, it is very much likely that the sharp growth is followed by a lean patch where a company would have to cut off ties with some of their employees. Just imagine the payouts and the hassle of firing all those employees that you have hired on your payroll. However, when you employ back office outsourcing services, you are able to scale as much as you want without overburdening your payroll.
Nowadays, most back office operations have become automated. All you need is a cutting-edge software solution and you can finish your tedious tasks in a matter of minutes. However, procuring a software solution that is quite expensive and may not be used at all for your core process can be a befuddling task. At the time of writing this article, it is very much likely that a few entrepreneurs would be fighting through the confusion of whether to buy or not to buy a new software solution for their back office work.
Staff with hands-on experience
Software alone is not enough for the rightful performance of back office tasks. A judicious approach should be followed by back office outsourcing companies to ensure that everything happens correctly. Experienced employees with long-term hands-on expertise understand when to intervene and check the output via software. For example, in a data entry operation, an unidentified mistake can replicate and spread across the database. It takes the talents of an experienced employee to discover such occurrences and fix them before they create problems.
Both the above mentioned challenges are very much real for businesses and a source of confusion for many businessmen. However, these challenges can be easily overcome by a smart decision to outsource back office support services from a reliable vendor.
Implementing Security in Back Office Outsourcing Services
No digital work means anything in today’s world if it is not secured. Implementing security should be the topmost concern of your back office outsourcing services. When it comes to back office outsourcing projects, there are three aspects of security that should always be kept in mind:
Access to information on need-to-know basis
The information floating around between departments in a back office project is critical for clients. In most cases, it holds identity and financial information of customers including their bank account number, credit/debit card info, email address, postal address etc. At no point of time, this information should be revealed to all departments. For example, the bank account information should be shared with only order processing department. It should not be spread to non-relevant departments like telemarketing or technical support. Such practice eliminates liability if something goes wrong. Also, there should be different access rights for CRM, depending on the designation of employees.
Work in accordance to DPA and regional regulations
DPA (Data Protection Act) lays down the rules that need to be followed to ensure data safety. The back office outsourcing companies that you select should know how to work in accordance with DPA and other compliances laid down by the regulatory bodies in the region.
Data security and safety
As a back office outsourcing vendor will be keeping large amount of information, it should be able to encrypt it with robust encryption to prevent data breach. Also, it should follow the latest back office outsourcing trends of replicating data across multiple datacenters. This practice provides added safety to data from natural and human-inflicted calamities. Even if the server goes down or there is major outage for some reason in a particular region, the data can still be accessed from a datacenter in another location.
Advantages of Back Office Outsourcing Services
A smart outsourcing decision, like offloading the back office outsourcing services to a reliable vendor like Bluechip Call Center can whisk away the clouds of confusion in a jiffy. By partnering with the right vendor who cares about your business, you ensure that you get the desired number of employees whenever you require. You can hire or fire as many employees as you want without affecting your payroll. Also, an adept back office support services provider like Bluechip that is based in India, has all the necessary software solutions that are required for completing your work accurately and on time, so you can focus more on your core processes and worry less about the back office tasks. Bluechip Call Center already has a distinguished clientele including companies from the US and other parts of the developed world.