Tag Archives: Customer Care Services

Call Center Outsourcing Agents

Call Center Outsourcing Vendors Can Be Evil

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Beware of Call Centers! They can be a scary place. Most of the call centers outsourcing vendors are in offshore locations which clients seldom visit. So they never get to know that the congenial agent offering customer care services is a bloodsucking vampire, or the one providing them back office support is actually a zombie.

At Bluechip Callcenter, we have an army of aliens, mummies, witches, devils and also superheroes to ensure that we deliver you the best services in the industry. And if you don’t believe us, then come to our Halloween Party and you would see all of our employees in their true colors and this will reveal to you the secret of our excellent services as well.

Our quality is always the highest and the best as our Quality Manager is a Wonder Woman inside. This is why she does quality audits and client calibrations regularly at Bluechip with the zeal of an Amazon warrior princess. She wields her Lasso of Truth and ensures that everybody in the office is complying with the highest quality standards.

Our inbound customer service call centers are able to always satisfy the customers as we have the Kailash Chandra as our Manager. He uses his Lightsaber to enlighten the customers and help them.

And then there is also our Mummy who is in-charge of all the email and chat support services. He ensures that all the conversations have warmth and our business relationships, like the Mummies, are preserved forever.

If you are tempted to visit Bluechip Callcenter to meet our team, please do so only at your own risk. You may get spooked with the dimly lit Jack-o-Lanterns and by creepy cobwebs on our windows. But if you muster the courage, then we have royal Treat just for you, and strictly no Tricking!

Call Center Agents

Importance of Innate Call-Handling Talent in Customer Services

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Humanity hasn’t been able to measure everything. There is no machine which can calculate the honesty of a person. There is no unit which can measure the happiness levels of people. And most often, these are the most important qualities.

We all like to be with a person who exudes positivity. And we all loathe a person who indulges in malicious back-biting. When we are choosing a friend, we don’t take into account the marks a person got in high-school, or what is their income. All that we are concerned for is- is the person trustworthy?customer service executives

Similarly, when a customer is speaking to a call centers agent, it doesn’t matter whether the Agent is a graduate, or has 10 years of industry experience etc. All that matters is – is the Agent polite and helpful while talking to you?

These immeasurable skills are together called as ‘soft skills’. The qualities like politeness, tone, tenor, calmness, charm etc. are of utmost importance for a call center agent. But unfortunately, there is no way you can measure any of these.

There are ways to calculate things like – Wrap-up Time, Idle Time, Abandon Rate, Average Speed of Answering etc. But there isn’t any way that you can calculate whether you touched the heart of a customer, or how much satisfaction were you able to provide them.

We at Bluechip Callcenter realize the importance of the incalculable. And that is why we give priority to soft-skill trainings for all our call center agents, especially those working as customer service executives.

The whole emphasis of our trainings is to not just become good call center agents, but become good human beings and hone our soft skills along with hard-skills. It is most important for you to master these intangible soft-skills if you want to excel in your work performance.

If you are happier inside, it will show. And even though we can’t measure it, we will know!

Customer Care Services

Permanent Solutions to Blunders in Customer Care Services

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Call center services gets utmost popularity only when the customer care service levels is meeting the demands of the customers. The customer care process is not limited to convince the customers over a telephonic conversation, but also to keep them well integrated with the technology and the most recent trends that rule the customer’s mind. Although the call center executives are provided with the best industrial training, still there remain some grey areas that affect the trust and loyalty. Many blunders are emerged out of which few are very common and needs a serious look-over to these matters.

Here are some of them:

One Time Business:

most of the business establishments follow a policy that remains concentrated to limited clients. Business that floats on customer care needs to focus a relationship with the client that is carries for a longer period. Your customers need to be well respected and you get some best deals from their references too. Customers need a feeling of security to deal in future. Therefore, start to act ethically with your loyal customers and you will be always benefited for sure.

Excessive Information:

This is one of the most common and repetitive factor affect hampers customer care services. There are many customer agents in inbound call center services who provide their customer with excessive information over a telephone. This seems okay for the individuals who are able to grasp them in one. But a majority of customers finds it complex to remember the huge data that is being explained to them. Therefore, it is recommended that the agents try to communicate with simpler processes and send the other technical date using the modern communication tools such as –e-mail, forums, etc.

The Silent Reply:

Calling agents engaged in order processing services have the habit of keeping themselves silent when they run out of any answer. This will simply mean that they have no knowledge about their industry types and customers will thus develop a feeling of insecurity and discontinue their business.

Fake Promises & Same Reply:

A business that makes fake commitment to their clients can never proceed with a bright future. If you have done it earlier, try to stop it immediately and make sure you clarify your limitations with the clients on time. If the clients understand your issues they can really excuse you and make some better deals in the future, because of the loyalty you presented. Stop making fake excuses and ask for some time to deliver the results.

All the above mentioned points will surely help you to retain your customers and take the customer care services to a better position.

Call Center Services

Call Center Cubicle- The Gold Spot of Every Calling Agent

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The life at a call center is very interesting for people who want to make it their long term career. A friendly environment with a professional set-up of ergonomically placed interiors sometimes motivates the customer care executives (CCE) in a better way. Especially, the workstations from where they make calls are so far the most important aspect of interiors.

CCEs spend 90% of their scheduled hours in these cubicles. These cubicles become a secondary home for many of them. Some telemarketing call centers do not allow to customize the cubicles, but a most of them gives the freedom to decorate it as per the wish of the employees. Now, the question comes – Is really essential to decorate your personal cubicle? How does it help you?

The answer is simple. The cubicles may not have a long lasting effect on the working style, but it can certainly develop some inspiration or motivate the CCEs to perform well. The love for a cubicle is like the love for their place or responsibility. A cubicle can beautifully decorate with some motivational posters, some quotes, photographs of some renowned personalities, etc. The cubicles at the phone answering call centers may have a very little space. But if planned accordingly, these places can be a perfect example to define their personality and creativity which in turn can motivate the other employers to a great extent.

Some tips to decorate the cubicle:

Your cubicle can be decorated with some flowers. We all like fresh flowers in a vase. The cubicle can also be utilized for keeping a note book, a pen stand, some statues of Gods, etc. Others prefer to paste their best quotations, sketches, cartoons, collage, etc. Moreover, some CCEs like to keep the cubicle empty but it is much disciplined.

What Can Your Cubicle Highlight?

A well-managed cubicle can be a great source of inspiration for the calling agents who does not prefer a mandatory discipline inside the office premises. They might ignore these small parts of sincerity for a day or two. But on a serious note, if they happen to see it daily, they are bound to change their habit and bring some changes in their behavior too. Discipline is very much essential to show success in the telephone call centers services.

It is just a matter of perspective for many of us. If we keep our workstations well arranged, our love towards our job will certainly be positive and inspirational. Call center outsourcing companies need to concentrate on these small aspects that actually work as the pillars of growth.