Call center is a vital component of modern-day business machinery. A lot of things hinge upon the success of a call center, especially in today’s time when customers are more demanding than ever. When customers feel unappreciated, they show their anger by leaving your brand. So, it is vital that you provide them the experience they deserve by hiring a competent US based call center. Although outsourcing a call center can be a tough decision, you can reduce the cost and at the same time improve quality by finding the right vendor for your business.
The Secret Behind Success of US Based Call Center Services
US based call center services provided by Bluechip Call Center are a cut above the rest. It is one of the largest call center companies in the country with a portfolio full of successful call center projects. Below are some reasons behind its consistent success:
Comprehensive grasp of call center technology
Technology plays a vital role in present-day call center operations. The roles of CRM, IVR, ACD, analytics and reporting are immense. At Bluechip Call Center, we excel at the various technologies and our call center outsourcing services are conducted in an optimized manner. Our CRM is intuitive and provide quick information to the agents, so they can serve customers better. The IVR is integrated with voice recognition and self-help option for an improved overall customer experience.
Scrupulous monitoring of agent stats
Even the best agents falter and need timely feedback. Our managers and QAs are very experienced in monitoring and implementing best call center practices. All the call center stats like FCR, CSAT, hold times, answering time etc. are kept at an optimal level, so that customers’ experience is never compromised. We pride ourselves in maintaining the communication quality with our customers. Whether it is language skills or process knowledge, everything is checked consistently without fail.
Fully scalable call center operation
We have a large pool of agents that can be assigned to any process to meet the emerging requirements. All our agents are screened rigorously before they start communicating with the customers. Our US-based outsourced call center solutions are the best in terms of language skills and discipline. This means that your customers are always treated in the best possible manner, no matter how many calls we are receiving.
Bluechip Call Center is one of the best outsource call center companies based in Seattle, and offers cost-effective inbound and outbound call center services to the clients.